Free2move Privacy Policy

Last Updated: January 2021

Free2Move Physiotherapy operates the website at This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from our clinic customers as well as users of our website.


This privacy policy is to provide information to you, our client, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties. We explain why and when your consent is necessary. When you register as a client of our practice, you provide consent for our Physiotherapists and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this. 

Why do we collect, use, hold and share your personal information? 

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We may also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g. staff training). 

What personal information do we collect? 

The information we will collect about you includes your:  names, date of birth, addresses, contact details, The contact details of your GP and / or other health professionals and medical information including medical history, medications, allergies, past illnesses and injuries, social history, family history and risk factors, We may also ask for your Medicare number (where available) for identification and claiming purposes,  healthcare identifiers, and  health fund details. 

How do we collect your personal information?

Our practice may collect your personal information in several different ways. When you make your first appointment our practice staff will collect your personal and demographic information via your registration. During the course of providing physiotherapy services, we may collect further personal information. We may also collect your personal information when you visit our website, book an appointment or when you telephone us to make an appointment, make an enquiry or call to update your contact details. 

In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from: your guardian or responsible person, other involved healthcare providers, such as specialists, other allied health professionals, hospitals, community health services and pathology and diagnostic imaging services, and your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary). 

When, why and with whom do we share your personal information?

We sometimes share your personal information: with third parties who work with our practice for business purposes, such as with other healthcare providers, book keepers, accountants or information technology providers. These third parties are required to comply with Australian Privacy Principles (APPs) and this policy. We may also share your personal information when it is required or authorised by law (e.g. court subpoenas and reports to your doctor for care plans under the Medicare ‘Medical Benefits Scheme’). We may also share your personal imformation when it is necessary to lessen or prevent a serious threat to a your life, health or safety or public health or safety, or it is impractical to obtain the your consent, to assist in locating a missing person,  to establish, exercise or defend an equitable claim, for the purpose of confidential dispute resolution process or when there is a statutory obligation.

Only people who need to access your information will be able to do so. Other than in the course of providing physiotherapy services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent. We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent. 

Marketing and Newsletter

Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing or by using the ‘unsubscribe’ link in our newsletter. 

How do we store and protect your personal information? 

Your personal information may be stored at our practice in various forms: paper records,  electronic records, and  visual records (X-rays, CT scans, videos and photos). Our practice stores all personal information securely in electronic format with password protected software information systems, or in hard copy format in a secured environment in locked cabinets. Confidentiality agreements are in place with staff and contractors. 

How can you access and correct your personal information at our practice? 

You have the right to request access to, and correction of, your personal information. Our practice acknowledges patients may request access to their physiotherapy records. We require you to put this request in writing addressed to the owner, Jodie Krantz. Our practice will respond within a reasonable time of up to 14 days. Fees apply to providing this service based on the cost of complying with the request, costs of administration (e.g. the time required for the administration staff to provide the requested information, the cost of consumables and the time that the physiotherapist and / or the Practice Principal requires to allocate for this to be performed). 

Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information.

How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice? 

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. You can make such a complaint addressed to the practice principal, Jodie Krantz by correspondence. Please email Jodie Krantz at  The practice principal will respond to your complaint within a reasonable time (e.g. up to 14 days). You may also contact the Office of the Australian Privacy Commission (OAIC). Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit or call the OAIC on 1300 363 992. 

Website Privacy

The purpose for collecting your personal information on our website is to provide this website for your interest and education and to allow continuous improvement of the website. By using the website, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

While using our website and client portal, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, address, email and phone number.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (Log Data).

This Log Data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.


We may use your Personal Information to contact you with newsletters, emails and other promotional material about our classes and services and special interest areas. These will be limited in number and we will never give your personal information to third parties for marketing purposes.  You will have the opportunity to unsubscribe from any form of Free2Move communications at any time.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use Cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes to this Privacy Policy

This Privacy Policy is effective as of 1st January 2021 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

Free2Move Physiotherapy reserves the right to change our Privacy Policy at any time and you should check the Privacy Policy periodically. Your continued use of the Site after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modification and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on the website.

Contacts us

If you have any questions about this Privacy Policy, please contact us via email: or telephone: 0405 97 22 11 during business hours.